Operation Hour: 9am - 7pm   Contact No: 086-331732   E-mail: customerservice@kuansing.com.my

Operation Hour: 8am-8pm   Contact No: 086-331732   E-mail: yekyeong@gmail.com

Frequently Asked Questions

My Account

Simply look for the “Sign Up” button located at the top right corner, click on it and it’ll bring you to the Sign Up page. Fill in your details accordingly and click “Register”.

First, click on the “Login” button located at the top right corner and navigate to the “Login” page. Then, find the “Lost your password?” button at the bottom.

Key in your username or email and press on the “Reset password” button and wait for the confirmation email to arrive at your email inbox.

Once you have received the email, open up the email and click on the link provided to reset your account password.

First, click on the “Account” button located at the top right corner. Then go to “Account Details” and you may change your personal details there.

Orders & Payment

To place an order, simply select the product(s) you’d like to purchase and add them to cart. Then fill in your delivery details if you’ve never shopped with us before, and proceed to checkout.
Yes, a confirmation email will be sent upon completed payment.
Your order will be processed and you will be notified with a tracking number when your order is being delivered should you opt for delivery. For store pick up option, just wait for a notification from our side that informs you when your order is ready for pick up.
If your chosen item has disappeared from your shopping cart, it is most probably because it has run out of stock. Please refresh your page after 30 minutes for the stock to be updated. If the product still shows “in-stock” but you couldn’t purchase it. Please contact our customer service for further verification.
No, item added to cart is not confirmed to be the act of booking the item.
The payment options available are by direct debit or credit card.
For successful payment, a confirmation email from [payment gateway] will be sent to your email.
All credit cards issued from major banks in Malaysia are accepted.
Any personal information you disclose to us is handled with the strictest confidence.
The payment options available are by direct debit or credit card.

Shipping & Delivery

You can track your order by clicking into the “TRACKING ORDER” button at the top of the page. Your order delivery status will be displayed in the page.

We do offer several shipping options such as courier, home delivery and store pick up services.

All shipping options will shown during checkout.

Shipping options are shown below the short descriptions of a product.

Depending on the types of products you purchase. The shipping fee will be displayed at the checkout page.

Home Delivery: All delivery will take from 7 to 14 working days, unless stipulated otherwise.

Store Pickup: East Malaysia pickup within 2 to 7 working days. West Malaysia pickup within 7 to 21 working days. You’ll be notified via email when your order is ready for pickup.

Yes, our delivery personnel will notify you with a call on the date and time of delivery before delivering to your doorstep.

Should you not be able to receive your order, a re-delivery will be arranged at another time.

Yes, you can edit your delivery address at the “Profile” page located at the top right corner. After that, click “Addresses”.

Cancellations, Returns, Refunds and Exchange

To cancel your order, you’ll need to sign in and click into your “Order History”, then search for the order you’d like to cancel.

To return large appliances, you may contact our customer careline by call or email and we will arrange our delivery or courier personnel to collect the item from you. For small appliances, you may also return to our store in person.

You can return it or request for an exchange upon receiving the order. Most orders are returnable within 7 calendar days upon receipt if they are incorrect, damaged or defective.

  • Incorrect: The item is not the item you ordered. The model or colour is different from what is indicated on the order summary, or there are missing items or parts inside the packaging.
  • Damaged: The item is found to be damaged upon receipt.
  • Defective: The product is not functioning as described by the manufacturer. *Certain items are not eligible to be returned or refunded, such as fridge and washing machine due to hygiene issues.

Returned items must meet the following requirements: The item must be shipped back to us within 7 calendar days upon receipt (as proved by the postal or courier receipt).

Item must be in new condition and returned in its original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it. All packaging must be unused, unmarked and not defaced in any manner.

Item must be unused or has not been installed. All securely sealed items must not be opened, especially electronic items (unless our service centre can ascertain that they were found defective at the time of opening).

Incorrect: The item is not the item you ordered. The model or colour is different from what is indicated on the order summary, or there are missing items or parts inside the packaging.

Damaged: The item is found to be damaged upon receipt.

Defective: The product is not functioning as described by the manufacturer.

Returned items must meet the following requirements: The item must be shipped back to us within 7 calendar days upon receipt (as proved by the postal or courier receipt).

Item must be in new condition and returned in its original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it.

All packaging must be unused, unmarked and not defaced in any manner. Item must be unused or has not been installed.

All securely sealed items must not be opened, especially electronic items (unless our service centre can ascertain that they were found defective at the time of opening).

Most orders are returnable within 7 calendar days upon receipt if they are incorrect, damaged or defective.

  • Incorrect: The item is not the item you ordered. The model or colour is different from what is indicated on the order summary, or there are missing items or parts inside the packaging.
  • Damaged: The item is found to be damaged upon receipt.
  • Defective: The product is not functioning as described by the manufacturer. *Certain items are not eligible to be returned or refunded, such as fridge and washing machine due to hygiene issues.